Online Reputation Management (ORM)
Gain Customer Trust and Propel Your Brand Success
MARKETING SERVICES
What Is Online Reputation Management?
Your online reputation serves as a trust signal that determines if prospects will do business with you. According to a study by the University of Technology Sydney, the majority of consumers are willing to pay more for a product or service from a company with a stellar reputation online. What does your brand reputation look like?
Whether you own or manage a small business, Fortune 500 company or multi-location firm, you need to maintain a positive online reputation to establish your thought-leadership brand and gain better online recognition. Online reputation management allows you to do just that.
Reputation management is the practice of safeguarding the online reputation of an individual, company or organization to shape public perception. Internet reputation management ensures online users and search engines find the right materials when they search for your brand online.
Online reputation management involves:
Review generation
Reputation monitoring
Review marketing
Online reputation repair
Survey campaign management
Social media follower growth service
Search engine optimization (SEO) reputation management
Experience Matters
ECOM has helped businesses
in all industries grow
Relationships & Results
We live by our two
primary core values:
Transparent Reporting
While our competitors use
smoke and mirrors
Is Your Business Represented Fairly Online?
Statistics show nine out of 10 consumers read online reviews before making a purchase and nearly 62 percent will not buy from a company that censors business reviews. Furthermore, brands that receive only one or two stars on review platforms such as Yelp or Google risk losing 86 percent of their prospects.
Don’t let a single negative comment or fake customer review ruin your reputation online. Capitalize on goal-driven reputation management services and learn how to get more reviews on Google and other platforms.
ECOM Digital Marketing Agency is one of the best reputation management companies, offering custom reputation management services tailored to your unique branding and goals. Contact -Connect with our reputation management company and let us show you how to get more reviews and streamline your brand reputation management.
Why Your Business Needs Online Reputation Management
Brand reputation management is critical to digital success. The internet is the first place people turn to when searching for information about a person, company, product or service – and a big portion of their online research involves browsing online reviews.
To ensure your business is accurately represented online, reputation monitoring and review management are crucial. Reputation management online allows you to:
Appeal to High-Intent Prospects
Generate Positive Business Reviews
Increase Your Customer Lifetime Value (CLV) and Loyalty
Attract High-Performing Employees
Improve Your Bottom Line
Boost Your SEO Efforts
What Does Your Online Reputation Look Like?
Win Back Unhappy Customers and Boost Your Client Retention Rate
Many businesses treat digital marketing- New Window as a set-and-forget way of building an online reputation. However, online marketing entails more than launching local SEO- New Window and social media marketing- New Window campaigns.
Even if you have a robust digital marketing strategy- New Window in place, you still run the risk of increasing your customer churn by 15 percent if you don’t engage actively with your customers. Moreover, no matter how many followers you have on social media, unless you respond to customer reviews, your followers will only see you as a business page looking to earn profits.
What does your online reputation say about your company? Does your reputation management strategy bring profit or do more harm than good to your business?
Online reviews are inevitable components of digital marketing. People want to know they’re reading real reviews written by real customers. As such, your reputation manager must regularly monitor the quality and quantity of your online reviews.
Synup’s recent State of Retail report revealed that a whopping 82 percent of consumers would not transact with a retailer with less than 3 stars. A BrightLocal survey also found that online users read 10 or fewer online reviews before making a decision. Nearly 23 percent of consumers consider online reviews that are no more than two weeks old as credible online resources. Only 14 percent of people transact with a business with a 1- or 2-star rating. So how many business reviews and star ratings do you need, exactly? The best reputation management companies recommend that businesses aim for a 4- or 5-star rating and at least 10 new online reviews on various review sites every three months.
Tailored Reputation Marketing Services
A common mistake some review management service providers commit is launching an all-encompassing reputation management service without understanding the clients’ needs and market standing. At Thrive, we believe that there is no one-size-fits-all approach to brand reputation management. Our online reputation marketing team performs in-depth market research and campaign analysis to create custom online reputation services that meet your needs, demands and industry standards.
Comprehensive Monthly Reports
We treat all our clients as partners in business reputation management. As your dedicated online reputation management service provider, we won’t keep you in the dark about your campaign progress. Our review management service team gives you access to our reputation management tools, dashboard and campaign reports so you can track your online reviews anytime, anywhere. We also schedule regular consultations with your team to explain your monthly reports in detail.
Dedicated Account Manager
Have urgent concerns regarding your reputation management strategy? Wondering, how do I get something removed from Google Search? We assign a dedicated reputation manager to handle your online review monitoring and reputation management campaign. In this way, you have a single point of contact for all your campaign concerns. Our review monitoring support team is also available on weekends and holidays to address all your urgent questions.
Robust Reputation Management Tools
ECOM partners with Rize Reviews to develop online reputation management tools that streamline online reputation management services. As one of the most trusted review management companies, we ensure these reputation management tools have undergone a strict testing process. Moreover, we don’t just use these online reputation management tools to launch our client campaigns. We also leverage our online review management software to manage our digital reputation and continuously develop new ways to improve its functionalities.
Diverse Industry Expertise
Are you in the healthcare- New Window, finance- New Window, car dealership- New Window or construction- New Window industry? No matter your niche expertise, we can help you. Thrive is one of the few reputation management agencies in the country that provide online reputation services for thousands of businesses from across industries- New Window. Besides reputation marketing services, our online reputation management company is also well-versed in various digital marketing practices, including link building- New Window, search engine marketing- New Window (SEM) and eCommerce optimization- New Window.
Smart Reputation Management Strategy
To repair a poor online reputation and maintain a positive brand image, you need data-driven online reputation management services geared towards achieving your full market potential. Our online reputation management company performs extensive reputation analysis to determine the current state of your online image and outline the best online reputation management strategies that meet your reputation goals. Call us now- Click To Call and let’s discuss how to get more reviews and boost your online reputation management SEO efforts.
